QUIZZA Support Plans

At QUIZZA, we offer 3 support plans to ensure you get the assistance you need, when you need it. Choose the plan that best fits your requirements.

Our Support Plans

Basic Support

For Basic Package Users

Customers using our basic package have access to a dedicated support email. This channel allows you to inform us about what's working well or any issues you're encountering.

  • Dedicated support email
  • Issue reporting and feedback
  • Timely response based on availability

Response Time

Our support team will address your concerns as promptly as possible, subject to their availability. We may also reach out to you for additional details regarding the issues reported.

Premium Support

For All Customers

For all our customers, we offer an enhanced level of support beyond the basic service. This includes both a support call number and email.

  • Support call number and email
  • On-call support staff during business hours
  • Priority issue resolution
  • Dedicated support representative

Support Hours

Our on-call support staff are available during East Coast business hours (9 AM to 5 PM EST) to assist with and resolve any issues you may encounter.

Enterprise Support

For Enterprise-Level Clients

Our enterprise-level clients enjoy the highest tier of customer support. We provide round-the-clock (24/7) support staff availability to handle your inquiries and resolve issues.

  • 24/7 phone and email support
  • Immediate and continuous assistance
  • Dedicated account manager
  • Priority escalation path
  • Customized support agreements

Availability

This ensures immediate and continuous assistance for all your needs. Our enterprise support team is always available to handle your inquiries and resolve issues.

Contact Our Support Team

Need assistance? Here's how to reach our support team based on your plan.

Email Support
Available for all plans
Phone Support
Premium & Enterprise plans
24/7 Support
Enterprise plan only

Ready to Get Started?

Choose the right plan for your needs and experience QUIZZA's powerful AI platform with the support you deserve.